For Patients + Families

Frequently asked questions.

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House calls are back!

世界杯开户 partners with health plans to provide in-home medical services to eligible patients. 世界杯开户 doctors, nurse practitioners, and physician assistants do in-home check-ups, urgent visits, and post-discharge visits—on your schedule.

世界杯开户 visits can help you:

  • Feel better and stay well at home
  • Avoid germs and doctor office waits
  • Save on medical costs
  • Learn about medications
  • Avoid the emergency room

世界杯开户 answers your most commonly asked questions.

We've compiled answers to some of the questions we hear most.

Don't see your question answered here? Please reach out!

To find out if you are eligible, call 世界杯开户 directly at 1-877-240-3112 (TTY: 711), Monday through Friday, between 9 a.m. to 6 p.m.

世界杯开户 providers come to your home to provide medical care whenever you need it. You can call 世界杯开户 for urgent medical needs, schedule house calls, or get medical advice, even on weekends and holidays.

世界杯开户 helps coordinate care and set up services from other community resources. We provide extra support to help you feel your best. The 世界杯开户 team includes specialists such as behavioral health providers, pharmacists, social works, and nurses.

Services from 世界杯开户 are generally provided at no additional cost or co-pay for Medicare Advantage members. For patients with a commercial health plan, a co-pay similar to a doctor's visit will apply. 世界杯开户 may refer you for a prescription or service that is not provided by 世界杯开户, which may incur added cost. Cost shares will be shared in accordance with your Evidence of Coverage.

You will continue to visit your primary care provider's office as usual. 世界杯开户's house calls are offered in addition to care you receive from other doctors or specialists.

All 世界杯开户 providers are credentialed by your health plan. 世界杯开户 providers show you their 世界杯开户 identification at each visit. Our providers specialize in making medical house calls. Your family and caregivers are welcome to be there for 世界杯开户 visits. If you prefer, we can arrange our first meeting to be in a public place.

Each 世界杯开户 house call is personalized to your health needs. 世界杯开户 provides services much like those you would receive at a doctor’s office visit, but at a time convenient for you, and in the comfort of your home.
世界杯开户 provides:

  • Initial visits to explain 世界杯开户, understand your health, and discuss your goals.
  • Routine visits as needed based on your care plan.
  • Urgent visits when you are sick.
  • Post-discharge visits to your home if you have recently been discharged from the hospital or other facility. We help review your medications, make sure you understand your discharge instructions, and make sure follow-up appointments are scheduled.

世界杯开户 services are optional. You do not have to participate unless you want to.

While care coordination is available by phone, we recommend most patients receive a visit at home to get to know your 世界杯开户 provider.

世界杯开户 providers use your health information to help provide you with individualized care. We work with your Primary Care Provider to understand your care plan and work in partnership with your other doctors to help you stay well at home.

Here are some things 世界杯开户 patients have said:

“It gives me a great sense of security knowing that 世界杯开户 is here for me at all hours of the day and night.”
– Duane, 世界杯开户 patient

“The personal care and services I receive from 世界杯开户 have improved my overall health and wellbeing.”
– Rochelle, 世界杯开户 patient

“My 世界杯开户 doctor is very helpful. He spends a lot of time with me and answers all my questions. He also listens very well.”
– Kristine, 世界杯开户 patient

Still have questions?